We’re excited to have you in the GHMC family!
If you have received your “hello-goodbye” letter by mail containing your new 10 digit loan number, you can make your payment online.
If you have not received your “hello-goodbye” letter, payment will need to be mailed to:
Guaranty Home Mortgage Corporation
525 Tribble Gap Road #1339
Cumming, GA 30028
Please contact Guaranty Home Mortgage Corporation’s loan servicing department at 855-335-4977 between the hours of 9:00 AM – 5:00 PM EST, Monday through Friday or via email at [email protected]
If you have concerns regarding the servicing of your loan, you can send us a Notice of Error, Credit Dispute, Request for Information, or Qualified Written Request. You must use the below address to assert an error, or request information, or to dispute credit reporting. Please include your loan number and your specific concern or question.
Guaranty Home Mortgage Corporation
Attn: Corporate Compliance
3200 West End Avenue
Suite 110
Nashville, TN 37203
For all other complaints and expressions of dissatisfaction, please email us at [email protected].
Payment Questions
If you are a client of Guaranty Home Mortgage Corp, please contact the servicing department at 855-335-4977 between the hours of 9:00 AM – 5:00 PM EST, Monday through Friday or via email at [email protected].
If you are a First Colony Mortgage customer, please contact the servicing department at 855-758-4739 or refer to this website for specific department assistance: Your Loan Servicing Center (yourmortgageonline.com)
You will find your first payment coupon in the loan package that you signed at your loan closing. The form is called “First Payment Notice.” If you cannot locate this document, please reach out to the settlement service provider that conducted the closing.
Your account/loan number is a 6-digit number and can be located on your closing documents.
The number can also be located on the top right side of the First Payment Notification and Temporary Payment Coupons provided at closing.
Please reference this number on all correspondence until you receive notification of a new 10-digit servicing loan number.
Notice of Transfer of Servicing Rights: This letter is informing you that your loan has been purchased by another investor. If payment(s) is due to Guaranty Home Mortgage Corporation or First Colony Mortgage Corporation, it will be indicated on the top right side of the notice. Information pertaining to where to send all other payments can be found in the body of the letter along with your new servicer’s customer service phone number.
At closing you are provided with temporary payment coupons that can be used for making your first payments.
After closing, statements are mailed approximately 15 days prior to your due date.
Automated statements will begin when your account is assigned a new 10-digit loan number.
If you are unable to locate your coupons or statement simply include your loan number in the memo section of your payment.
If you are a Guaranty Home Mortgage Corporate client, please make your payments to Guaranty Home Mortgage Corporation at 525 Tribble Gap Road #1339 Cumming, GA 30028.
If you are a First Colony Mortgage Corporate client, please make your payments to First Colony Mortgage Corporate at 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047.
Please author your loan number on the memo section of your check.
